CHEFSERVE WEB ORDERING PORTAL
Deliver top notch customer service and a second to none customer experience.
Offer your clients the ability to place their own orders online, as well as access to their account information, greatly reducing the burden on your administrative resources in telesales, order entry, sales, and accounts.
FEATURES
The Chefserve Web Ordering Portal Experience
Compatible with any web-enabled device, and fully integrated with your Chefserve ERP, the Web Ordering Portal offers automatic order entry and confirmation, with full control over price lists, catalogues, payment methods, delivery cut off times, special promotions and much more.
Order
Entry
Integrated automatic order entry & confirmation using live price lists and product catalogues.
Customer Service
Deliver outstanding customer self-service, and a faster, easier way to get your products delivered to their door.
Account Management
Manage payment methods and order cut off times, monitor account performance statistics.
Customise Your Way
Effortlessly configure the portal to match your branding, and set per-customer menu options, catalogues, and special offers.
Order Entry Features
Customer Favourites & Recently Ordered ‘Quick Access’ Features
Ordering Via Templates For Favourite, Regular Or Repeat Orders
Product Catalogue/Price List Feature
Web Discounts/One Time Offer Codes
Product Pictures/Info/Specification Sheets
Customer Payments Via Credit Card (Via Stripe)
Product Lead Times/Order Splitting
Allowable Delivery Days
Integrated With ERP For Automatic Order Entry
Auto-Email Order Confirmations
Order Entry
Provide an alternative shop window for your customers to browse their personal catalogue, linked to their price list, and place their orders at a time convenient to them.
The web portal provides a familiar online shopping experience, allowing product categories, favourites, product images, product spec, repeat orders, regular order templates, and purchase-by quantities.
Web orders are automatically entered onto the back office ERP solution, and confirmed by email, freeing up your admin team to be more productive. Customer & product lead and cut off times can be configured and displayed. Payments can be taken by Credit Card with order or placed on account. One-time special offers and promotions will encourage your customers to try new products and purchase more.
Customer Service Features
Designed For B2B & B2C
Compatible With Any Web Enabled Device – PC, Phone, Tablet
Browse & Order 24/7
Customers Can View/Print/Export Invoices/Statements
Easy Repeat Order Feature
Standing Orders & Favourite Lists
Customisable By Customer
Customer Specific Price Lists – Linked To ERP
Downloadable Catalogue
Customer Service
Deliver outstanding customer self-service, and a faster, easier way to get your products delivered to their door.
Your customers can get a self-service view of their invoices, credits, outstanding payments, statements, and order history, which can be printed or emailed.
Your customers can browse and order 24/7 at a time convenient to them. Pre-defined order templates and repeat order features speed up ordering time for your customers.
Account Management Features
Visible Menu Options Are Customisable By Customer
Secure Logins For Sales Reps, Single Accounts Or HQ Accounts
KPI’s And Dashboards
Insight Into Customer Ordering Behaviour
Customer Specific Offers And Promotions
Manage Payment Methods Per Customer
Account Management
Uncover your best customers by revenue or order volume.
KPIs and Dashboards provide critical insight into customer order behaviour and account performance statistics.
Target specific customers with product promotions and offers to encourage account development with up sell and cross sell.
Individually manage account credit control with one-click switch to Payment with Order.
Customise Your Way - Features
Your Portal, Your Rules
Match To Your Logo/Branding
Customisable Theme/Colours
Upload Product Pictures & Descriptions
Per Customer Menu Options
Grid Or Picture View
Per User Access Permissions
Customise Your Way
Your Portal, Your Rules!
The Chefserve Web Ordering Portal is completely configurable; you can add your logo and change the portal appearance to match your corporate colours and themes.
Upload multiple product images and descriptions to provide customers with essential information at the point of order.
Menu options can be toggled on or off per customer, and specific users or roles can be granted or denied access permissions for each area of the portal.
Our own staff also affectionately refer to the web portal as our ‘Silent Salesman’ offering customers the ability to browse, explore and discover our product range at a time that is convenient to them. This results in many customers buying a wider range of goods, in turn, helping Williamson Foodservice to grow sales and customer loyalty in the longer term.
Expert Advice
We are ready to help you.
Our team will work with you to create a plan to support your business and help you get the most out of our ERP technology.
